Terms of service

1. Acceptance of Terms

These Terms of Service govern access to and use of this website, its inquiry forms, configuration tools, content and related services.

By accessing or using the Services, submitting an inquiry or confirming an order, you agree to these Terms. If you do not agree, you should not use the Services.

Separate quotations, approved specifications, order confirmations and signed agreements may contain additional terms for a specific order.

If there is a conflict relating to a specific order, the following order of priority applies unless otherwise agreed in writing:

1. A separately signed contract or supply agreement;
2. The written order confirmation and approved product specification;
3. The written quotation;
4. The purchase order, to the extent expressly accepted in writing; and
5. These Terms of Service.

2. Business Use and Authority

The Services are primarily intended for business customers.

If you use the Services or submit an order on behalf of a company or organization, you represent that you have authority to act for that organization and to provide the submitted information and instructions.

You are responsible for ensuring that account, billing, payment, delivery and order information is accurate and current.

3. Website Information

Website descriptions, photographs, videos, illustrations, guides, calculators and specification ranges are provided for general reference. They do not constitute a binding offer, approved specification or guarantee that every displayed option is available for every product.

Product photographs may show previous production examples, reference constructions or presentation samples. An image does not establish the final material, dimensions, thickness, tolerance, color, printing, closure, adhesive, packing or performance of an order unless expressly confirmed in writing.

Website information and product options may be corrected, updated, replaced or discontinued without prior notice.

4. Quotations and Order Acceptance

An inquiry, website submission, quotation request or purchase order does not by itself create a binding obligation to manufacture or supply goods.

An order becomes binding only after it has been accepted in writing and the applicable starting conditions have been completed. These conditions may include:

• Approval of the quotation and product specification;
• Approval of artwork, printing details, sample or proof;
• Receipt of the required payment or deposit;
• Confirmation of material and production feasibility; and
• Resolution of outstanding technical or commercial matters.

An inquiry or order may be declined when the requested specification, quantity, application, documentation, schedule, destination or commercial conditions cannot be supported.

5. Product Specifications

Custom products are manufactured according to the approved written specification and applicable order documents.

Before approval, the buyer must verify all relevant requirements, including:

• Finished dimensions and measurement method;
• Material or resin requirements;
• Nominal single-layer thickness and tolerance;
• Bag, film, seal, closure, adhesive or handle construction;
• Color, transparency and surface requirements;
• Artwork, text, serial numbers, barcodes and printing details;
• Quantity, packing, carton and labeling requirements;
• Product to be packed and handling conditions;
• Destination market and intended application; and
• Inspection criteria and required supporting documents.

The buyer is responsible for providing complete and accurate information about the intended use, packed product, weight, sharp edges, chemicals, temperature, storage and handling conditions.

Technical recommendations are based on the information provided and do not replace application-specific testing or final approval by the buyer.

6. Minimum Order Quantity

There is no universal minimum order quantity for every custom product.

MOQ depends on material, dimensions, thickness, construction, printing method, number of colors, artwork versions, closures, packing requirements and production setup.

The applicable MOQ will be confirmed in the quotation or order documents.

7. Samples and Approval

Existing samples, prototypes, digital proofs, printed trials or production-line samples may be arranged where appropriate.

A sample is a reference and does not replace the approved written specification. Different sample methods may use different materials, equipment or production conditions.

Reasonable differences may exist between a digital proof, prototype, printed trial and mass-produced goods. The applicable acceptance requirements must be confirmed in the approved specification.

8. Artwork and Printing Setup

The buyer represents that it owns or is authorized to use all artwork, trademarks, text, images, barcodes, serial-number data and other content supplied for an order.

The buyer is responsible for approving spelling, numbers, colors, dimensions, barcode information, warnings and artwork layout before production.

Custom printing may require cylinders, plates, screens, dies, molds, programming or other setup. Applicable charges will be stated in the quotation.

Setup and tooling charges are generally non-refundable after preparation has started. Payment of a setup charge does not automatically transfer ownership or physical possession of the applicable production tool.

Any rebate, refund, storage period or future-use arrangement for cylinders or tooling must be expressly confirmed in writing.

9. Prices and Charges

Website prices, where displayed, are indicative unless expressly identified as binding.

Final pricing is confirmed in the written quotation or order documents.

Unless otherwise stated, prices may exclude freight, insurance, bank fees, taxes, customs duties, import charges, inspection fees and other third-party expenses.

A quotation is valid only for its stated validity period. An unaccepted quotation may be revised if specifications, quantities, resin prices, exchange rates, freight costs or other relevant conditions change.

10. Payment

Payment terms will be stated in the quotation, proforma invoice, order confirmation or separate agreement.

For many custom orders, the usual arrangement is a 30% deposit before material preparation or production and a 70% balance before shipment. This is a reference arrangement and does not override the payment terms stated for an individual order.

Payments are commonly made by T/T bank transfer in the stated currency.

Any requested change to beneficiary or bank-account information should be verified through a previously established communication channel before payment is made.

11. Production Schedule

Published or discussed production times are estimates unless a specific schedule is confirmed in writing.

The production schedule normally begins after the required payment has been received and the applicable specification, artwork and sample requirements have been approved.

Production timing may be affected by product complexity, quantity, material availability, printing, inspection requirements, current production capacity and approved order changes.

12. Order Changes and Cancellations

Requests to change or cancel an order are effective only after written acceptance.

If materials have been purchased, artwork approved, cylinders or tooling prepared, samples produced or production started, the buyer may be responsible for completed work, committed materials and costs already incurred.

An approved change may affect price, MOQ, production schedule and other order conditions.

13. Inspection and Acceptance

Inspection requirements, sampling plans, tolerances and acceptance criteria should be agreed before production.

Inspection may cover material, dimensions, film gauge, appearance, printing, closure, adhesive construction, seals, quantity and packing according to the approved specification.

Normal manufacturing variation within the agreed tolerance or acceptance criteria does not constitute a defect.

Returns, quality claims and refunds are handled separately under the applicable return and refund policy and order documents.

14. Compliance and Intended Use

Supporting documents apply only to the holder, production site, material, sample, test scope, issue date and validity period identified in each document.

A report or certificate relating to one material, sample or site does not automatically apply to every custom product or order.

The buyer must disclose the intended use, destination market and required standards before production.

The buyer remains responsible for confirming the legal, labeling, import and market-access requirements applicable to its finished goods and intended application.

Products must not be assumed to have a regulated or specialist function unless that function has been separately specified, tested and confirmed in writing.

15. Intellectual Property

Website content and brand materials are protected by applicable intellectual-property laws and may not be reproduced, republished, distributed, modified or commercially exploited without authorization, except where permitted by law.

Buyer-supplied artwork, trademarks and project materials remain the property of the buyer or their respective owner.

Supplying these materials grants a limited right to use them only as reasonably necessary to review, quote, sample, manufacture and fulfill the relevant order.

16. Confidential Information

Information submitted through an ordinary website form or email is not automatically governed by a separate nondisclosure agreement.

Where confidential handling is required, the applicable confidentiality arrangement should be agreed before sensitive artwork, formulas, customer identities or technical files are submitted.

Project information may be shared with personnel and service providers involved in quotation, manufacturing, inspection or order fulfillment only as reasonably necessary for those purposes.

17. Tools and Calculators

Calculators, configurators, visualizers and other website tools provide preliminary estimates only.

Results may vary because of material density, manufacturing tolerances, construction, measurement methods and packing conditions.

Tool results do not replace a formal quotation, approved specification, production trial or inspection.

18. Permitted Use

The Services may be used only for lawful purposes.

You must not:

• Use the Services for fraudulent, deceptive or malicious activity;
• Infringe intellectual-property, privacy or other legal rights;
• Transmit malware or interfere with website operation or security;
• Impersonate another person or misrepresent your authority;
• Collect personal information unlawfully;
• Send spam or abusive communications;
• Bypass access restrictions, CAPTCHAs or security controls; or
• Use automated access in a manner that disrupts the Services or violates published access instructions.

19. Suspension and Termination

Access to the Services may be restricted or terminated where there is reasonable evidence of unlawful activity, misuse, a security threat or a material breach of these Terms.

Termination of website access does not affect accepted orders, outstanding payment obligations or provisions that should reasonably continue after termination.

20. Disclaimer

The website and its general informational content are provided on an “as available” basis to the extent permitted by applicable law.

Uninterrupted or error-free operation of the website is not guaranteed.

Technical articles, calculators and general recommendations are informational references and do not constitute legal, regulatory or application-specific professional advice.

Nothing in this section excludes an obligation or right that cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by applicable law, neither party will be liable for indirect, incidental, punitive, special or consequential loss, including loss of profit, revenue, production, opportunity, goodwill or data.

Unless a separately signed agreement states otherwise, aggregate liability relating to a product claim will not exceed the amount paid for the confirmed affected goods giving rise to the claim.

This limitation does not apply to fraud, intentional misconduct or liability that cannot lawfully be limited or excluded.

22. Indemnification

The buyer will be responsible for third-party claims and reasonable costs arising from:

• Unauthorized artwork, trademarks, text or other materials supplied by the buyer;
• Unlawful use or resale of the products;
• A material breach of these Terms; or
• Failure to disclose relevant hazards, requirements or intended-use conditions.

This provision does not exclude responsibility for confirmed manufacturing defects or misconduct by the supplier.

23. Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government action, power interruption, material shortages, labor disruption or transportation interruption.

The affected party should provide reasonable notice, and the parties should discuss an appropriate revised schedule or other practical solution.

24. Governing Law and Disputes

Unless a separate written agreement provides otherwise, these Terms are governed by the laws of the People’s Republic of China.

The parties should first attempt to resolve disputes through good-faith negotiation.

If a dispute cannot be resolved, it may be submitted to a court with competent jurisdiction at the supplier’s place of domicile, unless a signed agreement requires arbitration or another dispute-resolution method.

25. Severability and Waiver

If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

26. Changes to These Terms

These Terms may be updated to reflect changes in the Services, business practices or applicable requirements.

Updated Terms will apply from the date they are published. They will not retroactively change an accepted order unless agreed by the parties or required by applicable law.